Frequently Asked Questions
What is the delivery time for my order?
When you order from DolceFashion, the delivery time may be different from what you are used to. Since our products are shipped directly from our suppliers, we can significantly reduce storage and transport costs. This allows us to offer our products at very competitive prices. The average delivery time is [X] to [X] business days (Monday-Friday, excluding holidays).
What should I do if I haven't received my order yet?
Due to the high demand for our products, your order may take a little longer than expected. We appreciate your patience and understanding. If the estimated delivery period has passed and you still haven't received your order, please send an email to support@dolcefashion.com. We will investigate the status of your package for you.
I want to exchange/return my order. How do I do this?
To return an item, simply contact our customer service at support@dolcefashion.com. Include your name, order number (e.g., #0000 from your confirmation email), and the reason for return. We will then provide you with the return address and confirm the return. Once confirmed, you can ship the product back to us using a courier of your choice.
What are the return costs?
Unfortunately, return shipping costs are at your own expense. The costs will depend on the courier you choose. Please check the courier's website for more information about their pricing.
What are the return conditions for my product(s)?
You always have a 14-day return period, starting from the day you receive the item. However, there are some conditions for returning:
You can only return the item if:
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The return period has not expired;
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The product is in its original packaging, with all labels still attached;
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The product has not been used.
Which payment methods can I use?
We accept payments via iDeal, Bancontact, Credit Card, and Klarna. If you're unsure whether your payment method is accepted, follow the steps on the checkout page to see all available options. All transactions are processed through secure and reliable payment systems, ensuring 100% safety.
What if I haven't received a confirmation email for my order?
This shouldn't happen! Please send an email with your full name and email address to support@dolcefashion.com. We'll assist you as soon as possible.
Can I cancel my order?
Would you like to cancel your order for any reason? Please send an email as soon as possible to support@dolcefashion.com. Make sure to include your name, order number (e.g., #0000 from your confirmation email), and the reason for cancellation.